Post by Zomb Lee on May 3, 2016 16:39:12 GMT -8
Booking Vanguard Pilot Car Services: Thank you for choosing Vanguard to journey with you. We hope that you do not require our dashcam services, and instead the footage can be quietly deleted off our harddrive because it was a peaceful journey... but in the event that you do, Vanguard requires some basic information in order to be able to send links to video evidence should you request it, as well as some basic in-game information for the purposes of being able to meet on the proper servers at the right times and locations in order to provide dashcam recording service. Please fill out this form below, and a Vanguard member will be in contact with you ASAP. Please keep in mind that Vanguard employees are actually volunteers and are not making any real wages for their services. Because of this, Vanguard may not always be able to guarantee that you or your convoy will have a Vanguard driver with you.
*Unfortunately, Vanguard will only be accepting requests from English speaking individuals. This is not intentional discrimination, and when an employee with the ability to speak several languages becomes available, this will be subject to change.
Vanguard will not make use of 3rd party VOIP (voice communication) software, as the in-game CB serves the same purposes without the need for alt-tabbing to manage different windows. If you do not wish to use the in-game voice feature, and text chat is also unpreferable, then Vanguard may have to politely decline your request.
*It should also be noted that Vanguard has the right to deny services to anyone for any reason. In most cases we will express why. Again, it should be stressed that drivers for Vanguard are doing so purely as volunteers of their own free time. They may have to drop services mid-game or log off and leave in a moment's notice for unexpected, unexplained, or unpredictable reasons. These are real people with real lives that takes priority over a computer simulation game. Sorry.
If requesting dashcam services for a convoy, please be sure only the organizer, manager, or leader of the convoy is making the request. If you are not in charge of the convoy, your request will be denied.
Vanguard makes use of the "Scout" car in MP due to their smaller profile and ability to stay out of the way of our larger truck-bound clients. Because of this, our services are only available on "freeroam" servers. We will have to deny services if you are requesting we go on speedlimited non-freeroam servers where cars are for admins of Truckers' MP only.
Due to the nature of dashcams and screencapture in ETS 2/ATS, it's best to allow Vanguard drivers to FOLLOW you so that you (and consequently anyone purposely crashing into you) can remain on camera.
Just because the cars are on speed disabled servers, does not mean we will drive at irresponsible speeds. In most cases the speed limits posted in game are more than sufficient. Due to the nature of the "Scout" car, Vanguard drivers will not exceed 140 KPH or 85 MPH. The Scout car becomes too unstable at high speeds. If this is too slow for you, our Vanguard driver will have no problem dropping recording services and letting you race onward while they move to their next appointment.
Vanguard is not responsible for missed appointments due to incorrect or incomplete information on the forms. If we don't know where to find you in game, we can't be there to record for you, and we won't be blamed for it. Conversely, having a request for dashcam service get accepted does not always guarantee that a Vanguard driver will be there for you in-game. As stated prior, these are volunteers and their lives take priority over simple computer games. In most cases, if a Vanguard driver cannot make an appointment, you will be notified in as far in advance to your journey as possible, or another Vanguard driver will be dispatched to you.
**Time should be given in GMT -8 (Vanguard is Headquartered in the Western United States.)
Please copy and paste the form, fill it in, title the subject "Dashcam Recording Request" and send it in a PM to Zomb Lee on the Truckers' MP Forums.
Alternatively, you can register here on the Vanguard forums for free as a regular member, in which you can create a new topic in this board following the above instructions to request service, or just use the forum shoutbox.
Conversely, if you see a Vanguard driver sitting idle in-game, you can request dashcam service in chat or over the CB. If the Vanguard driver can help, he or she will direct you to channel 7 for uncluttered voice comms or continue to help via text chat. Please be aware, however, that in-game requests are only served if there are no booked or scheduled requests first, and the Vanguard driver may not always be able to help you, even if they continue to sit idle after declining...they could be waiting for someone who booked an appointment! Also, in game requests in no-way guarantee that you are getting an ACTUAL Vanguard employee...trolls have been known to pose as others. That is why Vanguard STRONGLY recommends using these forums to book dashcam service.
*****************************************************************************************************************
Dashcam Service Request:
Truckers' MP Forum Username (For Further Communication if Necessary):
In-Game Name (exactly as it appears):
What Game Version (ETS 2 :EU#2 and ATS US and EU#2 ONLY we will have to deny requests for non-freeroam servers)
Convoy or Lone Driver? If making a request for a convoy, please ensure that Vanguard cars are placed at the rear to be able to record properly:
How will you be speaking to us in-game; CB Voice Communication, or Text?:
Real World Time Of Journey Start [IE when we should be meeting you to begin] (MUST be in GMT -8 format):
Trip Origin (What city are you starting from):
Trip Destination (Which city are you delivering your cargo to? If you are a lone driver this can be blank as Vanguard can meet you in-game for a few trips):
If An Incident Occurs and is caught on camera do you want to file the report yourself using a video link, or do you want the Vanguard driver to file the report for you?:
*****************************************************************************************************************
*Please note, a video link will be PMed to your Truckers' MP forums account if you request to file the report yourself. If you don't have a Truckers' MP forums account, consider registering here on the Vanguard forums for free as a regular member, which will give you access to a personal profile and PM services. If you don't wish to register here, please specify where we should e-mail or send the video link, or consider allowing Vanguard to file the report for you.
One Last Important Notice: ** Under NO circumstances will a Vanguard driver be expected by the company to interfere or “defend” drivers or convoy drivers under Vanguard's service by retaliating against a troll or rammer. We are held to the same rules as everyone else on the MP servers. We will NOT combat rammers or trolls.
Instead, we will record the entire incident on video and allow the In-Game Administrators to act accordingly. If you order a Vanguard driver to retaliate or attack a troll or rammer, Vanguard has the right to drop dashcam services on the spot, and leave you or your convoy. By retaliating, our drivers can be banned just like the trolls, so, therefore, we will NOT. Period.
***Vanguard drivers are recording. That means you as well. We will NOT edit, or manipulate footage to save our “customers” from being punished for violating rules. Vanguard drivers are impartial and take only the side of the rules. If you book Vanguard's service and proceed to break the rules in front of our driver's camera, our Vanguard driver WILL report you with the footage as evidence and will also drop any further dashcam services with you. Our drivers will not remain around you as you violate the rules to be considered guilty by association.
*Unfortunately, Vanguard will only be accepting requests from English speaking individuals. This is not intentional discrimination, and when an employee with the ability to speak several languages becomes available, this will be subject to change.
Vanguard will not make use of 3rd party VOIP (voice communication) software, as the in-game CB serves the same purposes without the need for alt-tabbing to manage different windows. If you do not wish to use the in-game voice feature, and text chat is also unpreferable, then Vanguard may have to politely decline your request.
*It should also be noted that Vanguard has the right to deny services to anyone for any reason. In most cases we will express why. Again, it should be stressed that drivers for Vanguard are doing so purely as volunteers of their own free time. They may have to drop services mid-game or log off and leave in a moment's notice for unexpected, unexplained, or unpredictable reasons. These are real people with real lives that takes priority over a computer simulation game. Sorry.
If requesting dashcam services for a convoy, please be sure only the organizer, manager, or leader of the convoy is making the request. If you are not in charge of the convoy, your request will be denied.
Vanguard makes use of the "Scout" car in MP due to their smaller profile and ability to stay out of the way of our larger truck-bound clients. Because of this, our services are only available on "freeroam" servers. We will have to deny services if you are requesting we go on speedlimited non-freeroam servers where cars are for admins of Truckers' MP only.
Due to the nature of dashcams and screencapture in ETS 2/ATS, it's best to allow Vanguard drivers to FOLLOW you so that you (and consequently anyone purposely crashing into you) can remain on camera.
Just because the cars are on speed disabled servers, does not mean we will drive at irresponsible speeds. In most cases the speed limits posted in game are more than sufficient. Due to the nature of the "Scout" car, Vanguard drivers will not exceed 140 KPH or 85 MPH. The Scout car becomes too unstable at high speeds. If this is too slow for you, our Vanguard driver will have no problem dropping recording services and letting you race onward while they move to their next appointment.
Vanguard is not responsible for missed appointments due to incorrect or incomplete information on the forms. If we don't know where to find you in game, we can't be there to record for you, and we won't be blamed for it. Conversely, having a request for dashcam service get accepted does not always guarantee that a Vanguard driver will be there for you in-game. As stated prior, these are volunteers and their lives take priority over simple computer games. In most cases, if a Vanguard driver cannot make an appointment, you will be notified in as far in advance to your journey as possible, or another Vanguard driver will be dispatched to you.
**Time should be given in GMT -8 (Vanguard is Headquartered in the Western United States.)
Please copy and paste the form, fill it in, title the subject "Dashcam Recording Request" and send it in a PM to Zomb Lee on the Truckers' MP Forums.
Alternatively, you can register here on the Vanguard forums for free as a regular member, in which you can create a new topic in this board following the above instructions to request service, or just use the forum shoutbox.
Conversely, if you see a Vanguard driver sitting idle in-game, you can request dashcam service in chat or over the CB. If the Vanguard driver can help, he or she will direct you to channel 7 for uncluttered voice comms or continue to help via text chat. Please be aware, however, that in-game requests are only served if there are no booked or scheduled requests first, and the Vanguard driver may not always be able to help you, even if they continue to sit idle after declining...they could be waiting for someone who booked an appointment! Also, in game requests in no-way guarantee that you are getting an ACTUAL Vanguard employee...trolls have been known to pose as others. That is why Vanguard STRONGLY recommends using these forums to book dashcam service.
*****************************************************************************************************************
Dashcam Service Request:
Truckers' MP Forum Username (For Further Communication if Necessary):
In-Game Name (exactly as it appears):
What Game Version (ETS 2 :EU#2 and ATS US and EU#2 ONLY we will have to deny requests for non-freeroam servers)
Convoy or Lone Driver? If making a request for a convoy, please ensure that Vanguard cars are placed at the rear to be able to record properly:
How will you be speaking to us in-game; CB Voice Communication, or Text?:
Real World Time Of Journey Start [IE when we should be meeting you to begin] (MUST be in GMT -8 format):
Trip Origin (What city are you starting from):
Trip Destination (Which city are you delivering your cargo to? If you are a lone driver this can be blank as Vanguard can meet you in-game for a few trips):
If An Incident Occurs and is caught on camera do you want to file the report yourself using a video link, or do you want the Vanguard driver to file the report for you?:
*****************************************************************************************************************
*Please note, a video link will be PMed to your Truckers' MP forums account if you request to file the report yourself. If you don't have a Truckers' MP forums account, consider registering here on the Vanguard forums for free as a regular member, which will give you access to a personal profile and PM services. If you don't wish to register here, please specify where we should e-mail or send the video link, or consider allowing Vanguard to file the report for you.
One Last Important Notice: ** Under NO circumstances will a Vanguard driver be expected by the company to interfere or “defend” drivers or convoy drivers under Vanguard's service by retaliating against a troll or rammer. We are held to the same rules as everyone else on the MP servers. We will NOT combat rammers or trolls.
Instead, we will record the entire incident on video and allow the In-Game Administrators to act accordingly. If you order a Vanguard driver to retaliate or attack a troll or rammer, Vanguard has the right to drop dashcam services on the spot, and leave you or your convoy. By retaliating, our drivers can be banned just like the trolls, so, therefore, we will NOT. Period.
***Vanguard drivers are recording. That means you as well. We will NOT edit, or manipulate footage to save our “customers” from being punished for violating rules. Vanguard drivers are impartial and take only the side of the rules. If you book Vanguard's service and proceed to break the rules in front of our driver's camera, our Vanguard driver WILL report you with the footage as evidence and will also drop any further dashcam services with you. Our drivers will not remain around you as you violate the rules to be considered guilty by association.